o For questions about an invoice or payment, please contact the accommodations provider
o Refunds will be returned to the same account you paid with within 30 days
o Information about allergens and allergies can be obtained from the relevant restaurant on location
o Check in / Check out times are as follows: Check in : From 4 pm (Belgian parks : 3 pm) Check out : 10.00 a.m. at the latest (Belgian parks : 10.00 a.m.) o Breakfast is not included in the offered rate
o Most of our accommodations are equipped with a baby bed and high chair (there are exceptions, please contact the accommodations provider to ensure that the accommodations you have booked also includes these facilities)
o It is possible to book a preferred location and/or extras at an additional cost (such as the location of the hotel room / connecting rooms / breakfast, etc.). Do you wish to reserve this? Please enter your request in the special field during the booking process. Our colleagues will then review your request and respond to it as soon as possible.
o Parking is free on our own grounds.
o Bed linen and towels are included in the offered rates
o From 11th of September to 10th of December, the access of the Spa will be closed. However, treatments and massages will still be available
o The wild river will be exceptionally closed on May 13 and 14, 2025Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.