Guests may make reservations for a maximum of 9 rooms. 10 or more rooms is considered a group and needs to be booked directly through the sales department.
Please note that digital credit cards are not accepted at check-in. A physical credit card with the guest's name must be presented at check-in.
Pool Closure: Please note that the pool and hot tub will be closed November 30 through December 31, 2025, for maintenance. The pool at the Monterey Sports Center, near the Portola Hotel, is open to the public.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.