CANCELATION POLICY: We have a 24-hour cancellation policy; cancel by the day before your check-in to avoid a full charge for the first night (before midnight). Cancellations due to changed travel plans, weather conditions, or canceled flights do NOT waive any cancellation fees.
BOOKING FOR FRIENDS, FAMILY & BUSINESS TRIPS: At NW Portland Hostel, you can only book for others if you’ll be staying together.
FRONT DESK HOURS AND CHECK-IN/OUT: Our front desk is open from 7am to 11pm. Late arrivals can be arranged with prior notice. Check-in starts at 3pm. Complimentary luggage storage is available for early arrivals and on your day of departure. Check-out is at noon. Late check-out is available for a $20 fee. Anyone checking out after 12 PM is considered a late check-out. Hostel guests have 24-hour access to the premises. ID REQUIREMENTS:Our hostel is for travelers and cannot accommodate residents of the Portland, OR and Vancouver, WA metro areas. A valid government-issued photo ID showing residence outside this area and a credit or debit card in the guest’s name are required. International travelers must present a passport; U.S. travelers need a state ID.
BOOKING AND PAYMENT: Oregon does not have a sales tax, but a 16% lodging tax will be added to the overnight rate at check-in. This includes a 14% state and City of Portland lodging tax plus a 2% Portland Tourism Assessment.
PERSONAL PROPERTY:We are not responsible for theft or loss. Lockers are provided in the dorms, and locks are free to borrow. However, if a lock is not returned or is lost, a $10 charge will apply. Please be mindful not to leave any belongings visible in your car. Although our neighborhood is considered safe, car break-ins can happen, as with many cities, when items are left in sight. If you can't fit your belongings in your trunk, we have luggage storage available.
PETS & SERVICE ANIMALS: Only service animals are permitted. MINORS: Guests under 18 must be accompanied by a parent, guardian, or adult leader.
SMOKING & ALCOHOL: Smoking is allowed only in limited designated areas. Alcohol is not allowed in sleeping rooms and most common spaces.
DAMAGE OR LOSS TO PROPERTY: Guests are responsible for excessive damage or loss they cause to the property. A $250 charge will apply for smoking in rooms or excessive damage.
SERVICE REFUSAL: We reserve the right to refuse service for valid, non-discriminatory reasons.
BEHAVIOR EXPECTATIONS: Guests are expected to respect others and to clean up after themselves. Illegal activity will be reported to the police.
